FAQs

How Can We Assist?

At Katie Oldhaus, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.

ORDERING

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

As a rough guide- UK Orders can take between 5-7 working days from date of order with Non-UK Orders taking between 10-14 days.

If you require your order in a hurry drop us a line at katie@oldhaus.co.uk and we'll do everything we can to help you.

CAN I HAVE MY ORDER SENT TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?

Yes! There should be an option for you to select an alternative address during the Paypal checkout process- however- if you have any problems just drop us a line at katie@oldhaus.co.uk and we'll be happy to help.

MY ORDER IS A GIFT- CAN YOU LEAVE OUT ANY PRICE INFORMATION?

We sure can! We'll even write your recipient a card with your choice of message for FREE! Just drop us a line at the time of purchase with a note of what you'd like to say to katie@oldhaus.co.uk

MY ORDER HASN'T ARRIVED- WHAT DO I DO?

Please allow around 5-7 working days from date of order for your delivery to arrive.

If you believe your order is delayed- we'd recommend you first get in touch with your Local Royal Mail Delivery office to check if your parcel is waiting for you there. (The easiest way to check is by popping in, in person, as not all Delivery Offices are able to check over the phone)

If your order is not with your local Royal Mail Delivery Office, please get in touch with us on katie@oldhaus.co.uk, quoting what you ordered along with your delivery address and we'll do our best to help.

OTHER

CAN I STOCK YOUR PRODUCTS IN MY STORE?

We accept trade enquiries from Bricks & Mortar retail stores. If you're interested in stocking our products please get in touch via katie@oldhaus.co.uk

CAN I GET IN TOUCH WITH KATIE FOR PRESS FEATURES & INTERVIEWS?

Of course! For all press requests please drop us a line at katie@oldhaus.co.uk

For all print ready imagery, Please be sure to link back to us at www.oldhaus.co.uk if these are being used online or credit katie oldhaus if used in print.

Current price information and product availability can be found via our Online Store.

DO YOU TAKE COMMISSIONS?

YES! Please drop us a line at katie@oldhaus.co.uk with your requirements.

CAN'T FIND THE ANSWER TO YOUR QUESTION?

Drop us a line on katie@oldhaus.co.uk and we'll do everything we can to help.